Pay As You Go Electricity Meter Not Working

To help you make sure you always have units powertime has developed a virtual meter which estimates the number of units left in your meter.

Pay as you go electricity meter not working. Alternatively we can post you a new card or key within three working days. With a smart pay as you go meter and smart energy tracker you can easily view and manage your energy usage. You use a prepayment key to top up an electricity prepayment meter with credit. Prepayment or pay as you go meters let you pay for your gas or electricity before you use it helping you manage the cost of your energy supply and avoid high bills.

If that doesn t work or you think your key is damaged you might need to get a replacement fill out this form. If you have not vended regularly over the summer months you may owe the meter for missed standing charges or missed weekly debt recovery amounts. How do pay as you go meters work. Pay as you go i tried to top up my gas card for the first time after summer why is it not working.

The top ups work in a variety of different ways. What to do if your pay as you go gas or electricity meter isn t working. Getting a new card or key for your meter. Prepayment meters work a bit like a pay as you go mobile phone you have to top up with credit to get your gas and electricity.

If you can smell gas or have no gas supply leave the house and call the national gas emergencies number immediately on 0800 111 999. Why choose a smart pay as you go meter. If it s your gas meter you think is faulty you might have a gas leak. To top up you load credit onto a key or card at a post office paypoint or payzone then simply insert the key or card onto your meter.

We might charge you for further replacements. This gives you control over your energy spend meaning you don t have to worry about unexpected energy bills. The level of the cap will be reviewed every 6 months by ofgem in april and october. Give the contacts on your electricity key a clean with a dry toothbrush or cloth.

We can usually get a replacement to you within five working days. A prepayment meter allows you to pay for your energy before you use it. Your first replacement is free. Don t worry if you ve lost your card or key think it might be stolen or if it isn t working.

See the exact cost of the gas and electricity you re using in pounds and pence and in real time. You can collect a new one from your nearest payzone. The amount we can charge residential prepayment and smart pay as you go customers has been capped. Contact our pay as you go live chat agents to get a new one.

And a prepayment card to top up a gas prepayment meter.